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Shipping/Returns

Shipping Policy

We offer fast and reliable delivery to your doorstep or favorite convenience store. Here’s how it works:

• Domestic Shipping (Taiwan)
1. Free Shipping on all orders over NT$5,000

2. For orders under NT$5,000:

– Home Delivery: NT$80

–    T Cat: NT$80

You’ll see the final shipping cost at checkout based on your selected method.

 

Nabisen Returns Policy

We want you to be completely satisfied with your Nabisen purchase. If for any reason you’re not, we offer a straightforward returns process. Please review the details below:

1.⁠ ⁠Eligibility for Returns

• Items can be returned within 7 days of receiving your order, in accordance with Taiwan’s Consumer Protection Act.
 
• Returned items must be:
1. In new and unused condition.
 
2. With original packaging, tags, and accessories included.
 
3. Free from signs of wear, damage, or alteration.
 

2.⁠ ⁠How to Initiate a Return

1. Contact Us:
• Email our customer service team at [support@nabisen.com] with your order number and reason for return.
 
• Alternatively, visit the “My Account” section on our website to request a return.
 
2. Return Approval:
•Once your request is approved, we will provide you with a return authorization number and instructions.
 
3. Shipping the Item Back:
•Pack the item securely to prevent damage during transit.
 
•Use the courier service of your choice to return the product to the address provided in the return instructions.
 

3.⁠ ⁠Return Shipping Costs

• Defective or incorrect items: Return shipping fees will be covered by Nabisen.
 
• Change of mind or other reasons: Customers are responsible for return shipping fees.
 

4.⁠ ⁠Refund Process

• Refunds will be issued within 7 business days after we receive and inspect the returned item.
 
• Refunds will be credited back to the original payment method. Processing times may vary depending on your bank or payment provider.
 

5.⁠ ⁠Exchanges

• We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
 

6.⁠ ⁠Non-Returnable Items

The following items are not eligible for return:
• Final sale items or clearance products.
 
• Items damaged due to misuse or improper care.
 

7.⁠ ⁠Need Help?

If you have any questions or concerns, feel free to contact us at [support@nabisen.com]. Our team is here to assist you!

Additional Notes

• International customers: Return policies and processes may vary. Please refer to your specific order confirmation email for details.