FAQs

How can I help You?

1. About Nabisen

2. Ordering & Shipping

3. Product Care & Quality

4. Returns & Exchanges

5. Collaborations & Inquiries

• What does Nabisen stand for?

Fearless, Authentic, Quality. It reflects our mission to create bold, genuine designs with exceptional craftsmanship.

• Who is behind Nabisen?

Our brand was founded by RC, a graduate of Central Saint Martins in London, along with a team of passionate footwear experts.

• What makes Nabisen unique?

We combine fearless design with high-quality materials to create shoes that stand out and provide lasting comfort.

• Where can I buy Nabisen products?

You can shop our collections online at [https://nabisen.com/shop/].

• Do you offer international shipping?

Currently, we do not offer worldwide shipping, but we plan to support it in the future.

• How can I track my order?

Once your order ships, we’ll send you a tracking number via email. Use this to track your package.

• How do I care for my Nabisen shoes?

To maintain their quality, we recommend using a protective spray and cleaning with a damp cloth.

• What materials do you use?

We prioritize premium, sustainable materials for durability, comfort, and style.

• What is your return policy?

We accept returns and exchanges within 30 days of purchase. Products must be unworn and in original packaging. Learn more [nabisen.com/returns/].

• How do I initiate a return?

Visit our Returns Page [nabisen.com/returns/] and follow the step-by-step instructions to process your return.

• How can I collaborate with Nabisen?

We welcome partnerships with like-minded creatives and businesses. Please contact us at [support@nabisen.com].

• How do I stay updated on new collections and events?

Still have questions? Contact us at [support@nabisen.com].